Términos del servicio
Terms of Service
Last Updated: September 26, 2026
Welcome to PixelR36. These Terms of Service (“Terms”) govern your access to and use of pixelr36pro.com and any purchases made through our online store.
By accessing our website, placing an order, or using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase our products.
Because PixelR36 sells internationally, applicable consumer-protection and other laws may vary depending on where you live. Nothing in these Terms is intended to remove or restrict rights that cannot legally be excluded. Shopify likewise requires merchants selling internationally to comply with applicable laws in both the merchant's jurisdiction and the customer's jurisdiction.
1. About PixelR36
PixelR36 is an online retail store specializing in retro gaming consoles and related accessories.
Website: pixelr36pro.com
Customer Support: redimi777@zohomail.com
Business Location: Colombia
PixelR36 operates as an online business and may sell products to customers internationally.
2. Eligibility
By using this website or placing an order, you confirm that:
- You are legally capable of entering into a binding agreement under the laws applicable to you.
- The information you provide during checkout is accurate and complete.
- You will use our website and products only for lawful purposes.
- You will not use our website to engage in fraudulent, abusive, or unlawful activity.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on our website are accurate.
However, product appearance, packaging, included accessories, software interfaces, and other non-material details may vary slightly from images or promotional materials.
Our gaming consoles may be offered in different versions or configurations. Game quantity, included accessories, and other specifications may vary according to the version selected at checkout.
For example, available versions may include:
- 5,000+ Games
- 15,000+ Games
- 40,000+ Games
Where a product listing specifies particular features or accessories, those details apply to the version selected by the customer.
4. Pricing and Availability
All prices displayed on our website are shown in USD, unless otherwise stated.
Prices, promotions, product availability, and included promotional items may change at any time.
We reserve the right to correct pricing, product descriptions, or other information displayed on the website if an error occurs.
If an obvious pricing or listing error affects an order, we may contact the customer before fulfilling the order to confirm whether they wish to proceed with the corrected information.
Promotional gifts and bonuses are only included when they are specifically advertised as part of the applicable offer.
5. Orders
When you place an order through our website, you are making a request to purchase the selected products.
After submitting your order, you should receive an order confirmation by email.
An order confirmation does not necessarily mean that the order has been shipped. Orders remain subject to verification and fulfillment.
We reserve the right to refuse or cancel an order where reasonably necessary, including in situations involving:
- Suspected fraudulent activity;
- Incorrect pricing or product information;
- Product availability issues;
- Shipping restrictions;
- Incorrect or incomplete customer information; or
- Other circumstances requiring cancellation.
If we cancel an order after payment has been received, we will issue an applicable refund.
6. Payment
Payments are processed through the payment methods available at checkout.
PixelR36 may accept PayPal and payment cards processed through PayPal, depending on availability.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
We do not intentionally store complete payment-card information on our own systems. Payment processing may be handled by third-party payment providers according to their own terms and privacy policies.
7. Shipping and Order Processing
Orders are generally processed within 1–2 business days.
After processing, estimated delivery time is generally 6–15 business days, depending on the destination, shipping carrier, customs procedures, and other circumstances outside our direct control.
Shipping times are estimates and are not guaranteed delivery dates.
All eligible orders include free shipping and tracking unless otherwise stated on the product or checkout page.
Orders may be fulfilled through third-party fulfillment and shipping partners. Shopify recommends that merchants disclose when third parties fulfill orders from another location.
The shipping carrier or shipping service used for an order may vary depending on destination, availability, logistics requirements, or other fulfillment considerations.
8. International Orders, Customs and Import Charges
PixelR36 may accept orders from customers worldwide.
International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Customs procedures may also cause delays that are outside PixelR36's control.
Customers are responsible for providing a complete and accurate delivery address and any other information required for successful delivery.
9. Delivery Issues
If tracking indicates that an order has been delivered but you have not received it, please contact us as soon as possible at:
We may investigate the shipment with the applicable carrier and request additional information from you.
If our investigation determines that the package was not successfully delivered and the customer is entitled to a remedy under our policies or applicable law, we will provide an appropriate resolution.
10. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.
PixelR36 offers a 90-Day Money-Back Guarantee, subject to the conditions described in that policy.
For voluntary or change-of-mind returns, the customer is generally responsible for return shipping costs.
For confirmed covered product defects, PixelR36 will handle the return according to the applicable warranty and return procedures.
Nothing in our Return & Refund Policy or these Terms limits mandatory consumer rights that apply under applicable law.
11. Product Warranty
PixelR36 provides a 90-day warranty covering qualifying manufacturing or product/system defects.
The warranty does not generally cover damage resulting from:
- Accidental drops or impacts;
- Misuse;
- Liquid or water damage;
- Unauthorized modifications or repairs;
- Improper handling;
- Physical damage occurring after delivery; or
- Other damage caused by circumstances unrelated to a covered product defect.
For complete details, please refer to our Warranty Policy and Return & Refund Policy.
12. User Responsibilities
You agree not to:
- Use the website for unlawful purposes;
- Attempt to interfere with the operation or security of the website;
- Attempt to gain unauthorized access to our systems;
- Submit fraudulent orders;
- Use another person's payment information without authorization;
- Introduce malicious software or harmful code;
- Copy, reproduce, or exploit website content without permission; or
- Misuse our website, products, promotions, or customer-support services.
13. Intellectual Property
All content appearing on pixelr36pro.com, including where applicable:
- Logos;
- Brand names;
- Website design;
- Graphics;
- Product photographs;
- Text;
- Videos;
- Product descriptions;
- Layouts; and
- Other original materials
is owned by or licensed to PixelR36 or its respective rights holders unless otherwise stated.
You may not reproduce, modify, distribute, sell, or commercially exploit our website content without prior written permission.
14. Third-Party Services and Links
Our website may use or interact with third-party services, including payment providers, shipping providers, technology providers, analytics services, and other platforms.
Third-party services may operate under their own terms and privacy policies.
PixelR36 is not responsible for the independent policies, practices, availability, or content of third-party services.
15. Website Availability
We make reasonable efforts to keep our website available and functioning properly.
However, we do not guarantee that the website will always be:
- Available;
- Error-free;
- Secure;
- Free from interruptions; or
- Free from technical problems.
We may temporarily suspend or modify portions of the website for maintenance, updates, security, technical issues, or other legitimate business reasons.
16. Limitation of Liability
To the maximum extent permitted by applicable law, PixelR36 will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Nothing in these Terms is intended to exclude statutory consumer rights, mandatory warranties, or other protections that cannot legally be excluded or limited.
17. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or reasonable expenses arising from your unlawful use of the website, violation of these Terms, or violation of the rights of another person.
This provision does not apply to the extent that applicable law prevents such responsibility from being imposed.
18. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, products, services, legal requirements, or website.
The updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after an updated version is published constitutes acceptance of the revised Terms to the extent permitted by applicable law.
19. Governing Law
These Terms are intended to operate consistently with the laws applicable to PixelR36 and to customers in the jurisdictions where PixelR36 sells its products.
Nothing in these Terms is intended to deprive consumers of mandatory protections granted to them by the laws of their country or region.
Because PixelR36 sells internationally, mandatory consumer-protection rules may differ depending on the customer's location. Shopify specifically notes that international merchants must comply with applicable laws in both the merchant's jurisdiction and the jurisdictions where products are sold.
20. Contact Information
If you have questions about these Terms, an order, a product, or our services, please contact us:
PixelR36
Website: pixelr36pro.com
Email: redimi777@zohomail.com
We recommend including your order number when contacting customer support.