Refund policy
Return & Refund Policy
Last Updated: September 26, 2026
At PixelR36, we want you to feel confident when purchasing from our store. If you are not completely satisfied with your purchase, we offer a 90-Day Money-Back Guarantee, subject to the conditions outlined below.
This policy applies to purchases made through pixelr36pro.com.
Important: This policy does not limit or replace any mandatory consumer rights that may apply to you under the laws of your country or region. Because PixelR36 sells internationally, certain local consumer-protection rules may provide additional rights. Shopify also notes that international stores must comply with applicable laws in both the store's location and the destinations where products are sold.
1. 90-Day Money-Back Guarantee
You may request a return within 90 days from the date your order is delivered if you are not satisfied with your purchase.
To qualify for our voluntary 90-Day Money-Back Guarantee:
- The product must be returned to us.
- The console must be in its original condition.
- The product must not have been damaged through misuse, accidental damage, liquid exposure, unauthorized modification, or improper handling.
- Any accessories included with the order should be returned with the product where applicable.
- You must contact us before sending the product back and receive return instructions.
For voluntary returns or change-of-mind returns, the customer is responsible for the return shipping cost, unless applicable law requires otherwise.
2. Change-of-Mind Returns
If you simply change your mind about your purchase, you may request a return within the 90-day guarantee period, provided the product meets the return conditions above.
Once we receive and inspect the returned product, we will process the applicable refund.
Original shipping charges, if any, may not be refundable where permitted by applicable law.
Return shipping costs for change-of-mind returns are the responsibility of the customer.
3. Defective or Damaged Products
If your PixelR36 arrives with a manufacturing defect or develops a covered system/product defect during the 90-day warranty period, please contact us before returning the product.
If the issue is confirmed to be covered by our warranty, PixelR36 will determine the appropriate remedy, which may include:
- A replacement;
- A repair or other appropriate solution; or
- A refund where applicable.
For confirmed defects attributable to the product, PixelR36 will cover the applicable return shipping cost.
Please provide your order number and, where requested, clear photographs or video showing the issue so that we can evaluate the problem.
4. What Is Not Covered
Our voluntary guarantee and warranty do not cover damage caused by:
- Accidental drops or impacts;
- Misuse or improper use;
- Liquid or water damage;
- Unauthorized modifications or repairs;
- Physical damage caused after delivery;
- Improper installation or handling;
- Normal cosmetic wear and tear;
- Damage caused by accessories or equipment not supplied or approved by PixelR36.
This does not affect any mandatory consumer rights or statutory warranties that may apply under applicable law.
5. How to Request a Return
To request a return, contact our customer support team:
Email: redimi777@zohomail.com
Please include:
- Your full name;
- Order number;
- Date of purchase;
- Reason for the return;
- Photos or videos, if the request concerns a defect or damage.
Do not send the product to an address without first contacting us. We will provide the appropriate return instructions and return address after reviewing your request.
6. Return Shipping
Change of mind / voluntary return
The customer is responsible for the cost of returning the product.
Confirmed defective product
If we determine that the product has a covered manufacturing or product defect, PixelR36 will cover the applicable return shipping cost.
We recommend using a shipping service that provides tracking and proof of delivery. PixelR36 is not responsible for a return shipment that is lost or damaged before it reaches us when the customer is responsible for the return shipment.
7. Inspection of Returned Products
Once we receive your returned product, we may inspect it to confirm that it meets the requirements of this policy.
If the product is returned damaged, incomplete, modified, or otherwise outside the applicable return conditions, we may be unable to approve the requested voluntary refund, except where applicable law requires a different outcome.
8. Refund Processing
After we receive and inspect the returned product, approved refunds are generally processed within 3–15 business days.
Refunds will normally be issued to the original payment method used for the purchase. Shopify states that refunds use the same payment method and currency used for the original payment.
Once the refund has been issued, the time it takes for the funds to appear in your account may depend on your payment provider, bank, card issuer, or other financial institution.
PixelR36 does not control the processing time of your bank or payment provider.
9. Refunds for Orders That Cannot Be Delivered
If an order cannot be successfully delivered because of an issue attributable to the shipment or fulfillment process, we will investigate the situation and work with the customer to determine an appropriate resolution.
If tracking shows that an order was delivered but you believe you did not receive it, please contact us as soon as possible. We may request additional information and investigate the delivery with the carrier before determining whether a replacement or refund is appropriate.
10. International Orders
PixelR36 accepts orders from customers worldwide.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Depending on the destination country, customs duties, import taxes, VAT, or other government charges may apply. These charges, when applicable, are generally the responsibility of the customer unless otherwise stated at checkout.
International consumer-protection laws may provide rights that differ from this policy. Where applicable, those mandatory rights will continue to apply.
11. Statutory Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict, or waive any consumer rights that cannot legally be excluded or waived.
For example, Colombian consumer law provides a statutory right of withdrawal for certain distance and electronic purchases, subject to the requirements and exceptions established by law. The Colombian Superintendence of Industry and Commerce states that the right of withdrawal can apply to qualifying distance/e-commerce purchases and that statutory requirements govern its exercise and refund.
If a mandatory consumer-protection law gives you rights that are more favorable than the terms of this policy, those legal rights will apply.
12. Policy Changes
PixelR36 reserves the right to update this Return & Refund Policy when necessary to reflect changes to our business, products, payment methods, shipping arrangements, or applicable legal requirements.
The most recent version will always be published on our website.
13. Contact Us
If you have any questions regarding returns, refunds, defective products, or this policy, please contact us:
PixelR36
Website: pixelr36pro.com
Email: redimi777@zohomail.com
We recommend keeping your order number available when contacting us so that we can assist you as quickly as possible.