Shipping policy
Shipping Policy
Last Updated: September 26, 2026
At PixelR36, we offer free tracked shipping on eligible orders worldwide. We work with third-party fulfillment and shipping partners to deliver your order as efficiently as possible.
By placing an order through pixelr36pro.com, you acknowledge and agree to the shipping terms outlined below.
1. Free Shipping
Free shipping is available on eligible PixelR36 orders.
Shipping options and availability may vary depending on the destination country, product, and fulfillment requirements.
2. Order Processing Time
Orders are generally processed within:
1–2 business days
Processing begins after your order and payment have been successfully received and verified.
Orders placed on weekends or public holidays may begin processing on the next business day.
During periods of high order volume, promotional events, holidays, or unexpected fulfillment disruptions, processing may take longer.
If a significant delay occurs, we will make reasonable efforts to keep you informed.
3. Estimated Delivery Time
After your order has been processed, estimated delivery is:
6–15 business days
Delivery times are estimates and are calculated from the date your order leaves the processing stage.
Therefore, the typical total timeframe from order placement to delivery is approximately:
7–17 business days
Actual delivery times may vary depending on the destination country, customs clearance, carrier operations, weather, holidays, and other circumstances outside our reasonable control.
Delivery times are estimates, not guaranteed delivery dates.
4. Order Tracking
All eligible orders include tracking information.
Once your order has been shipped, tracking information will generally be sent to the email address provided during checkout.
Please allow some time for tracking information to become active after the shipping carrier receives and scans the package.
Tracking updates may sometimes take several business days to appear, particularly during the early stages of international transit.
5. Shipping Carriers
Orders may be shipped using different carriers or shipping services depending on the destination, availability, logistics requirements, and fulfillment location.
The carrier selected for your order may include postal services, international logistics companies, express carriers, or other shipping providers.
PixelR36 reserves the right to select or change the shipping carrier or shipping service without prior notice, provided that the change does not materially affect the shipping service promised to the customer.
6. International Shipping
PixelR36 accepts orders from customers in many countries around the world.
However, shipping availability may vary depending on the destination and current carrier restrictions.
International shipping regulations, customs requirements, and carrier availability can change. Shopify recommends reviewing shipping restrictions for each destination when selling internationally.
If we are unable to ship an order to a particular destination, we may contact the customer to provide an alternative solution or issue an applicable refund.
7. Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
PixelR36 does not control customs authorities and cannot guarantee whether or when customs charges will be applied.
Customers are responsible for providing accurate information required for customs clearance.
International shipments may require customs documentation, including product descriptions, value, weight, country of origin, and applicable HS codes.
8. United States Orders
For customers in the United States, applicable import duties and taxes may be imposed on imported shipments.
As of August 29, 2025, the U.S. no longer applies the previous de minimis treatment to shipments in the manner described by Shopify, meaning duties and import taxes can apply regardless of shipment value.
Any applicable charges imposed by U.S. customs or other authorities may be the customer's responsibility unless otherwise stated at checkout.
9. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully verify:
- Full name
- Street address
- Apartment/unit number, if applicable
- City
- State/province
- ZIP/postal code
- Country
- Phone number, when required
If an order is returned because of an incorrect or incomplete address provided by the customer, we may contact the customer regarding available options.
Additional shipping costs may apply if the customer requests that the package be reshipped.
10. Delayed Shipments
Although most orders arrive within the estimated delivery timeframe, delays may occur due to circumstances outside PixelR36's reasonable control, including:
- Customs inspections;
- Weather conditions;
- Public holidays;
- Carrier delays;
- Transportation disruptions;
- Incorrect address information;
- Customs documentation issues;
- High shipping volumes;
- Government restrictions;
- International events or border restrictions.
A shipping delay does not automatically qualify an order for a refund while the package remains in transit.
We will make reasonable efforts to assist customers in tracking delayed shipments.
11. Package Marked as Delivered but Not Received
If the tracking information shows that your package was delivered, but you cannot locate it, please contact us as soon as possible at:
We may investigate the delivery with the shipping carrier and may request additional information from you.
If our investigation determines that the package was not successfully delivered and you are entitled to a refund or replacement under our policies or applicable law, we will provide an appropriate resolution.
12. Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us at:
For damaged packages, we may request photographs or videos of:
- The package;
- Shipping labels;
- External packaging;
- Internal packaging;
- The damaged product.
This information may be necessary to investigate the shipment with the carrier and determine the appropriate resolution.
13. Shipping Restrictions
Some destinations may be unavailable due to:
- Carrier restrictions;
- Customs requirements;
- Government regulations;
- International shipping restrictions;
- Temporary service interruptions;
- Other logistical limitations.
If shipping to a particular destination becomes unavailable, PixelR36 may temporarily remove that destination from its available shipping markets.
Shopify recommends keeping active markets and shipping zones aligned with the destinations that can actually be served.
14. Changes to Shipping Services
Shipping carriers, routes, fulfillment locations, and shipping services may change depending on availability and operational requirements.
PixelR36 may select an alternative carrier or shipping method when necessary to fulfill an order.
Any alternative shipping method will be selected with the goal of delivering the order to the customer's provided address within a reasonable timeframe.
15. Shipping and Returns
If you need to return your order, please review our Return & Refund Policy before sending anything back.
Do not send a product to a return address without first contacting our customer support team.
For voluntary or change-of-mind returns, the customer is generally responsible for return shipping costs.
For confirmed covered product defects, PixelR36 will handle applicable return shipping according to our Return & Refund Policy.
16. Contact Us
If you have questions about shipping, tracking, delivery, or your order, please contact us:
PixelR36
Website: pixelr36pro.com
Email: redimi777@zohomail.com
When contacting us about an order, please include your order number so we can assist you more efficiently.